Privacy Policy
This Privacy Policy explains how Fancy Reels collects, uses and protects the personal information you provide when using our online casino. We respect your privacy and set out below the types of data we collect, how we use it, who we share it with, and the choices you have about your information.
Types of data we collect
We collect different categories of information to operate accounts, process payments and keep the service secure.
Personal data
This includes name, date of birth, address, email address and telephone number you provide when you register or verify your account. We also process identity documents for Know Your Customer (KYC) checks and may hold records of communications with our support team.
Technical data
We collect device and connection information such as IP address, device type, browser, operating system and location data where necessary to comply with geo‑restrictions. We also record log data, crash reports and cookies to help improve site performance.
Transactional data
Payment and account activity are recorded for deposits, withdrawals and wagering history. This covers payment method details supplied to our payment processors, transaction amounts and dates, and any transactional correspondence.
How we use your information
We use personal and technical data to create and manage accounts, process deposits and withdrawals, carry out KYC and anti‑fraud checks, and deliver customer support. Transactional data is used for payment reconciliation, compliance with legal obligations and resolving disputes. We may analyse aggregated activity to improve our services and detect suspicious behaviour.
Data protection practices
We protect personal information using industry-standard measures, including encryption in transit and access controls to limit who can see your data. Only authorised staff and appointed third-party service providers have access where necessary. We retain records for as long as required for operational purposes and to meet legal obligations such as anti‑money‑laundering rules.
Cookies and tracking technologies
We use cookies and similar technologies for session management, site functionality, analytics and advertising. You can manage cookie preferences through your browser settings and, where available, through your account settings. Disabling certain cookies may affect site functionality.
Information sharing and third parties
We share information with third parties where necessary to operate the service: payment processors, identity‑verification providers, game and streaming suppliers, fraud prevention partners and analytics providers. We require these parties to process data securely and only for specified purposes. We will disclose information if required by law or to protect our lawful interests.
User rights
You have rights in relation to your personal data, including the right to access, correct or object to processing, and to request erasure where applicable. You may also request a copy of data you have provided in a structured format.
Access, correction and deletion of data
To exercise any of these rights or to update your details, contact us at [email protected]. We may ask for identity verification before fulfilling requests. In some cases, we may need to retain certain information for legal or regulatory reasons even after account closure.
Privacy policy updates
We may update this policy from time to time. Material changes will be communicated via the site or email. Continued use of our service after updates indicates acceptance of the revised policy.